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A Framework for the Experience of Meaning in Human-Computer Interaction
Book title (Conference Proceedings)
Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems
Place of Conference
Glasgow
Year of Conference
2019
Publisher
ACM
Place of Publication
New York
Pages
1-15
ISSN/ISBN
978-1-4503-5970-2
Abstract
The view of quality in human-computer interaction continuously develops, having in past decades included consistency, transparency, usability, and positive emotions. Recently, meaning is receiving increased interest in the user experience literature and in industry, referring to the end, purpose or significance of interaction with computers. However, the notion of meaning remains elusive and a bewildering number of senses are in use. We present a framework of meaning in interaction, based on a synthesis of psychological meaning research. The framework outlines five distinct senses of the experience of meaning: connectedness, purpose, coherence, resonance, and significance. We illustrate the usefulness of the framework by analyzing a selection of recent papers at the CHI conference and by raising a series of open research questions about the interplay of meaning, user experience, reflection, and well-being.
