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Quality of care is what we make of it: a qualitative study of managers' perspectives on quality of care in high-performing nursing homes
Journal
BMC Health Services Research
Volume
21
Number
1
Pages / Article-Number
1090
Keywords
Nursing care , Leadership , Quality of Health Care , Nursing Homes , Qualitative research
Mesh terms
Humans; Leadership; Nursing Homes; Qualitative Research; Quality of Health Care
Abstract
Background Leadership has a vital role regarding quality of care in nursing homes. However, few studies have explored upper-level managers' views on how to assure that residents receive high quality of care. Therefore, this study's aim was to examine how managers of top-quality nursing homes define, develop and maintain high-quality of care. Method We used interpretive description, an inductive, qualitative approach. Our research included 13 semi-structured interviews with 19 managers. We analyzed their input using reflexive thematic analysis, which is an iterative approach. Results Quality development and maintenance are cyclic processes. Managers in high-performing nursing homes lead with high commitment towards a person-centred quality of care, creating appropriate working conditions and continuously co-creating a vision and the realization of quality of care together with employees. Conclusions This study confirms that, in high-performing nursing homes, a person-centered approach-one where both residents and employees are at the center-is essential for quality development and maintenance. The most effective managers exemplify "person centeredness": they lead by example and promote quality-focused working conditions. Such strategies motivate employees to provide person-centered care. As this means focusing on residents' needs, it results in high care quality.
